100% Replacement Guarantee
In the the unlikely event you are not 100% satisfied with your purchase just send an email to firstname.lastname@example.org and we’ll happily replace any product that are not up to your standard.
Returns and Money-Back Guarantee
With the exception of D.I.Y. refill kits and excluding any freight charges, Fab Cartridges gladly offer a full money-back guarantee should you be dissatisfied with our products in any way. Your invoice or receipt must accompany any returns. Please contact us if you need us to provide a return number.
We will immediately replace any faulty goods or offer you your money back.
If you are making a credit claim for a shipment which is short, please ensure it is made no later than five days from the shipment date.
Consumer Guarantees Act
Where goods have been procured for business purposes, the terms of the Consumer Guarantees Act 1993 shall not apply. Should this be the case, Fab Cartridges can offer the manufacturer’s warranty accompanying the goods and will not exceed the value of the price paid.
Risk and Ownership of the Goods
The customer receives risk in the goods upon delivery directly or to the address specified.
Where a carrier has been used to effect delivery, delivery to the carrier is the same as delivery to the customer. Therefore any claims for goods damaged in transit should be directed to the carrier immediately once received by the customer.
Until all monies paid for the contracted goods have been cleared, or where Fab Cartridges owes monies to the customer, the goods remain the sole and absolute property of the legal owner, Fab Cartridges
Our Credit and Billing Terms
The following Terms and Conditions apply and form part of the contract of service or sale which you have accepted when requesting a sale or service from us. We reserve the right to modify or alter these terms from time to time, and would outline any changes in writing.
All accounts must be paid by the “Terms of Payment” on the Tax Invoice. Any exceptions must be agreed to in writing. Should a breach or default of prompt payment by a customer occur, collection agency costs and any other related costs shall be added to the customer’s account. A late penalty fee(s) of 2.5% per month on any outstanding amount will also apply.
Where a customer has breached or defaulted on these terms and conditions, cancellation of further credit may result.
Prices, Specifications and Policies
- All prices ex Goods & Services Tax (GST) (on product and cart page).
- Fab Cartridges exerts its right to update pricing, specifications and policies at any time and without notice.
- Fab Cartridges acknowledges that while all pricing, availability and specifications of our goods are as accurate and current as is practicable, the nature of the industry drives all manner of changes quickly. Fab Cartridges accepts no liability should any of our goods become unavailable or if pricing and specifications presented online differ from those available.
Fab Cartridges may use the services of a credit agency to check your credit details for the purpose of obtaining credit reports. You agree and acknowledge that all personal information you have given us may be used or held for this purpose.
You can be assured your personal information you have provided to Fab Cartridges, including your email address, will never be traded, sold, rented or shared with any other party.
Any credit card or payment details you provide us will not be held on this website and are processed on a secure off-site gateway (Paypal or Stripe)
With the exception of business-to-business transactions, an order with Fab Cartridges can be cancelled without reason within seven working days after the goods are received. To be accepted, all returns to Fab Cartridges must clearly display a valid return number on the outside of the package and cannot be addressed to our post office box number. A return number may be requested by emailing customercare@fabCartridges.co.nz. Please quote your invoice number, your name and relevant customer details, as well as the reason for the product’s return. Our Customer Support staff will email a return number to you, together with instructions on what to do.
While the goods remain in your possession, good care must be taken of them and they must remain in their original packaging. We may be unable to accept returned goods with opened packaging. You must pay any carrier charges yourself and at your own risk. Fab Cartridges may exert its right to charge a 15% to 20% restocking fee.
When placing an order with Fab Cartridges, you consent to us adding your information to our mailing list for special offers to be directed to you. You are able to safely unsubscribe from this list and, should you wish to do so, please contact us by email at email@example.com.
This does not affect your usual statutory rights as a customer in any way.
Any attempt to place an order which is not genuine or is deliberately misleading will be referred to the local Police.
Governing Law and Jurisdiction
Any contract between you, the customer, and Fab Cartridges shall be determined by New Zealand legislation and its courts.