FAQ

100% Replacement Guarantee

In the the unlikely event you are not 100% satisfied with your purchase just send an email to customercare@fabcartridges.co.nz and we’ll happily replace any product that are not up to your standard. No time limit

No. All Fab Cartridges are manufactured to the same high standards as the original cartridges. The shape, size and volume are essentially the same and the cartridges are therefore fully functional. Ink, in itself, is unlikely to damage your printer.

Yes. Fab Cartridges are unique to other suppliers in that those cartridges that require a chip come with them built in. This means that there is no need for you to reuse or reset existing chips.

Note: Please be aware it is important that you do not touch the chip with your fingers when installing a cartridge. Static electricity from your body may cause damage to the chip.

To look at it another way, why are genuine cartridges so expensive? You can expect to purchase a printer from a printer company for next to cost price; however, cartridges are only available from the same company at extraordinarily high prices. A set of genuine cartridges may cost more than the printer’s purchase price.

Yes. You can expect our cartridges to be filled to the same level, if not higher, than genuine cartridges. For some of our available printers we have High Capacity cartridges which contain even more ink.

Check that you have the correct cartridge for your printer. We can provide detailed installation instructions available should problems arise. Running a cleaning cycle on your printer can eliminate most problems.

On the rare occasion (less than 1% of all cartridges we sell), there may be a fault with the cartridge itself. We will gladly replace them (or refund in full if necessary).

This may be a possibility; however, it depends on the manufacturer’s warranty. Manufacturers offer different terms in their warranty agreements. 

  • Select the cartridges you wish to purchase and click “Add to Cart”.
  • Click on the “Shopping Cart” button at the top of the screen and again on “View your Cart”.
  • On the following page, click in the circle next to “Use Coupon Code”, or click on the words “Use Coupon Code”. Another box will appear. Click in the box, type the Coupon Code” and click the “Apply Coupon” button.
  • Continue to Checkout.

We will send you a confirmation email on receiving your order. If you have indicated your payment will be by bank transfer, our bank details will be contained in this email. Your order will be sent when payment is received.

If payment has been made by credit card before 2.00pm on a working day, your order will be dispatched the same day. If payment is made after 2.00pm or on the weekend, we will send your order to you the next working day.

We are dedicated to ensuring your complete satisfaction with your purchase, and are happy to replace cartridges or refund in full should this be necessary.

No, we can help you with hassle-free service. You can email us (customercare@fabcartridges.co.nz) and we will sort it for you.

Testimonials
Henderson
I have to say , Team was incredibly efficient and very knowledgeable . My experience here has been so good that I’ll never buy printer ink anywhere else now . The excellent prices are staggeringly good
Loraine
Fast turn around from ordering to delivery with competitive pricing, well packed box to ensure nothing was damaged in transit.
Marion
Very pleased with our ink cartridges and certainly more affordable. Easy to order and delivered to my door in next to no time.
Jacquie
I’d been hunting around for more affordable ink for my printer when I came across Fabcartridges . I had quite a few questions and each one was answered beautifully and my mind was put to rest, enabling me to complete the order .
Charat
Have searched through and has the cheapest ink cartridge with shipping included! It has arrived in my doorstep in no time
Kathryn
Website was really easy and cartridges arrived very quickly. Will definitely buy again from here
Simon
Great pricing, easy to navigate ordering, quick delivery
John
Great website, easy to ordeer from, overnight delivery much appreciated.
Albert
nice price, nice product.
Kat
Very helpful team. He was able to supply the cartridge for my fairly unusual printer, delivering it the very next day. Will shop with them again and again. AAA+++

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