Please ensure we have your delivery address and any additional information which will assist us with the prompt delivery of your order when checking out.
In addition, we deliver to Post Office boxes and rural delivery addresses. For rural delivery addresses, please ensure we have your Rural Delivery (RD) number and any additional information to assist us getting your order to you as soon as possible. This should be within one to two working days for delivery. Delivery costs of returning any items will be at your own expense unless an item is faulty; in this case please call us to arrange free postage
While we allow up to two days, any order received before 2.00pm during the week will usually arrive in the main towns or cities the next day. Allow up to three to four working days for smaller towns or rural addresses. We use Courier Post for deliveries to towns and cities, while smaller deliveries to Rural Addresses (RD) are sent by New Zealand Post (unless courier delivery is requested). Larger deliveries to rural addresses are by Courier Post. We can arrange urgent Saturday delivery on request.
Should your delivery not arrive when expected, please contact us and we will track it down for you. All products have a warranty of 12 months.