Please ensure we have your delivery address and any additional information which will assist us with the prompt delivery of your order when checking out.
In addition, we deliver to Post Office boxes and rural delivery addresses. For rural delivery addresses, please ensure we have your Rural Delivery (RD) number and any additional information to assist us getting your order to you as soon as possible. This should be within one to two working days for delivery. Delivery costs of returning any items will be at your own expense.
Please contact us first and we will arrange the details with you. As long as the product is unopened and in original condition, we will refund your money less a handling fee and shipping which will confirm with you.
Please do not return products to our listed addresses. We will provide you with a return address. If you return your products to our main address you will be charged an additional freight forwarding fee.
Products must be returned within 7 days of order to be eligible for refund.
If you have ordered and/or paid for a product you may cancel your order and receive a refund less a $7+GST , handling fee, provided the product has not been shipped. Orders that have been shipped may be returned according to the above returns policy.
While we allow up to two days, any order received before 1.00pm during the week will usually arrive in the main towns or cities the next day. Allow up to three to four working days for smaller towns or rural addresses. We can arrange urgent Saturday delivery on request.
Should your delivery not arrive when expected, please contact us and we will track it down for you.
COVID-19 – There is a delay in delivery due to lock down so please be patient. Please click on the link for more details under lock down